Troubleshooting
Common Issues
Solutions for frequently encountered issues with the Neostra platform.
Authentication Issues
Cause: JWT token expired (180-minute TTL) or missing Authorization header.
Fix:
- Re-authenticate via
POST /api/v1/auth/signin - Ensure the header format is
Authorization: Bearer YOUR_TOKEN - If using multi-tenant, ensure you completed the tenant selection step (
POST /api/v1/auth/select-tenant)
# Re-authenticate
curl -X POST https://api.neostra.io/v1/auth/signin \
-H "Content-Type: application/json" \
-d '{"email": "you@company.com", "password": "your-password"}'
CORS Issues
Database Issues
Service Connectivity
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